General Sales Conditions

    1. General conditions
    2. Prices, payments, invoices and security
    3. Shipping policies and delivery terms
    4. Exchanges and returns
    5. Order cancellation
    6. Customer Service
    7. Responsibility

     

    1. General conditions

    The domain NOBODINOZ.COM belongs to Nobodinoz S.L., NIF B64293335 registered in C/ Vic nº 10, lower local, 08006 Barcelona.

    Our products are available for sale:

    You can consult our different stores by checking our store locator or by sending an
    e-mail to web@nobodinoz.com.

    Purchases made on www.nobodinoz.com are subject to the sales conditions presented in this document and regulated by the Spanish legislation on the matter of distance selling.

     

    2. Prices, payments, invoices and security

    Prices

    All our prices are indicated in euro (€) and include VAT for sales within the European Union.

    These prices are subject to changes without previous notice.

    Sales to countries outside the European Union, Canary Islands, Andorra, or the cities of Ceuta and Melilla are invoiced without VAT.

    All taxes, tariffs and customs duties are borne by the customer according to the legal provisions in force. The amount of those taxes varies according to the country and to the total invoice amount in euros. Those taxes are borne by the customer when receiving his/her order.

    Payments

    The order is shipped after the reception and confirmation of the payment.

    We offer the following payment options:

    • Credit card: Visa, MasterCard.

    When purchasing, you will be redirected to our BBVA bank’s official website for secure payments.

    • Bank transfer.

    Bank transfers are made to the BBVA bank.

    In the purchase confirmation mail, you will find all the necessary information in order to realize your payment.

    The order amount must be paid within a maximum of 2 days and must include:

    1. The order number
    2. The buyer’s first and last names or the entity name, if need be
    3. The recipient: Nobodinoz S.L.

    After a 48-hour-period, if no payment has been received, the order will be cancelled.

    For each order placed on www.nobodinoz.com, Nobodinoz reserves the right to cancel or to proceed to the partial or complete refund of the order.

    Invoices

    If the customer requires a detailed invoice including VAT, he/she will have to let our Customer Service know immediately, notifying web@nobodinoz.com when placing his/her order.

    In that request, the customer must indicate the following information:

    • VAT number
    • Name or corporate name
    • Invoice address
    • Order number

    Nobodinoz cannot take any invoice request with detailed VAT if the previous information is not received when placing your order.

    Security

    The online payment methods offered by our bank institution BBVA rely on secured servers that guarantee the protection and authenticity of the information traveling from our virtual shop to the bank.

    Those methods also ensure that no piece of information can be used by any disinterested party, as they are based on protected algorithms, transmitting encrypted information, so that it is only visible for bank entities.

    Nobodinoz cannot see, nor stock this information.

     

    3. Shipping policy and delivery terms

      

    Our shipping costs are calculated on real dispatch prices, that depend on the weight and the size of the parcel corresponding to your order. Shipments originate from Barcelona and delivery times vary between 2 to 5 working days approximately.

    You will receive an email from the carrier with a link to track and trace your order. Our customer service remains at your disposal as well if you need any information regarding your shipment. Contact us by email at web@nobodinoz.com.

    The shipping costs that will apply to your orders:

     

    Country

    Package size

    Non voluminous order

    Voluminous order

    Furniture

    Spain

    9.90 €

    11.90 €

    49.90 €

    France • Belgium

    9.90 €

    14.90 €

    49.90 €

    Germany • United Kingdom • Portugal • Austria • Italy • Netherlands • Luxembourg

    14.90 €

    19.90 €

    74.90 €

    Balearic Islands • Corsica

    19.90 €

    29.90 €

    59.90 €

    79.90 €

    Switzerland • Ireland • Greece • Denmark • Czech Republic • Poland • Hungary • Croatia • Slovakia • Solvenia • Monaco • Andorra

    29.90 €

    39.90 €

    59.90 €

    200.00 €

     

    IMPORTANT: for furniture deliveries, we ask you to systematically write down the following mention on your delivery note: “needs to be examined” and your signature. We highly recommend taking a picture of that delivery note with that mention written down. This is the only way we can act if there happens to be any damage on the furniture pieces that are not visible from the outside of the parcel. Without that mention, we won’t be able to exchange or refund the furniture that was damaged during transport.

     

    4. Exchanges and returns

    All our products are made in the highest quality and pass rigorous and exhaustive controls. They comply with European Union legislations in force and, in many cases, far exceed the quality requirements imposed by the regulations.

    If you still would like to return or exchange your goods, you can do it within a maximum of 15 days after receiving your order.

    For all returns, please send first your request to our Customer Service at web@nobodinoz.com, informing of the order nº, article you wish to return and the reason.

    In the case of an exchange, please inform us which product you would like instead. *

    * If the product value is different, a voucher or a new payment link will be sent. There will be additional costs for the transport.

    Return conditions

    • Only goods returned in the following conditions will be accepted (according to the legislation governing e-commerce):
    • Time frame: returns will only be accepted if returned within 15 days after reception
    • Goods must be returned in their original packaging, with their respective original labels (ready to be restocked).
    • Goods must not have been used, washed or altered in any way.
    • Goods purchased during sales and/or special offers periods cannot be returned.
    • Once the return is accepted by Nobodinoz’s Customer Service, they will communicate you the return number, which needs to be indicated on the parcel and inside the box.

    Returns address

    NOBODINOZ (Return)

    NAEKO _ PUERTA 18
    Mare de Déu de Núria 13-15

    08830   Sant Boi de Llobregat
    Barcelona

    España

    Return nº: XXXX

    The return shipping costs are at your expense.

    Once Nobodinoz receives the returned goods, they will be controlled.

    Only the complete value of the products will be refunded, if returned in the conditions stipulated above. On the contrary, a fee will be charged or not refunded.

    The refund will be made the same way the original payment was made. The customer will be refunded in a maximum of 30 days, after reception and inspection of the goods.

     

    Return form

     

    Damaged or defective goods

    If the customer notices any damage or defect on the good, including a possible transport damage, he/she must contact Nobodinoz’s Customer Service at web@nobodinoz.com within 24 hours following the reception, sending a detailed description of the damage with pictures enclosed (the packaging, label and product must appear on the photographs).

    Nobodinoz’s Customer Service will examine the damages and offer the best solution, as for instance, the replacement of the damaged good or spare piece.

    Nobodinoz cannot be held responsible in any way if the damage is caused when opening the received box.

    Colour variation

    During the dyeing process of the organic cotton threads with which our products are made, we do not use any toxic product. Slight variations in colour -inherent in the preparation process of the cotton threads- may occur from one production to another.

    Products’ colours can also seem different depending on the brightness and colour configuration of your screen. Mood and packshot pictures can also present slight colour variations. We try our best to feature pictures that correspond to the reality.

     

    5. Order cancellation

    In case you cancel your order and it has already been shipped, Nobodinoz will charge the corresponding management fees. 

     

    6. Customer Service

    Customer service hours: from Monday to Friday, from 9:30am to 1:30pm and from 2:30pm to 6:00pm

    Customer service telephone number: +34 934 16 09 49

    Customer service email: web@nobodinoz.com

    Our Customer Service will be happy to attend you within 24 to 48 hours on working days.

     

    7. Responsibility

    Nobodinoz cannot be held responsible for the misuses of the purchased goods.