All items on our website are of the highest quality and undergo exhaustive, rigorous checks. At Nobodinoz, we firmly believe our products are made to be passed down from generation to generation, thereby contributing to a better future.
They comply with current European regulations and, in most cases, far exceed the quality requirements mandated by those standards.
However, if you change your mind for any reason, you can easily return your purchase—either in full or in part—within 15 days.
Exchanges are handled exclusively through the return process: the customer returns the product and, if desired, places a new order.
For any return-related matters, please contact Nobodinoz Customer Service via our contact form.
Return Conditions
Product returns must meet the following conditions:
- Timeframe: Returns are accepted within 15 calendar days of order delivery.
- Products must not have been used, washed, or tampered with in any way.
- Products must be returned in their original packaging with the packaging label intact (ready to be returned to stock).
This condition is crucial; failure to meet it may result in an additional fee to cover the cost of proper repackaging for resale.
Returns of Discounted Products/Special Promotions
At Nobodinoz, we are deeply committed to the environment. From our workshops in Barcelona, we carefully calibrate our production to avoid seasonal overstock and offer fresh collections throughout the year. Consequently, items in this category are typically products that are out of stock or have been discontinued.
Products purchased during sales or other promotional events are non-returnable.
Return address
Nobodinoz (Return)
NAEKO _ Gate 18
Mare de Déu de Núria 13-15
08830 Sant Boi de Llobregat
Barcelona
SPAIN
Return no.: XXX
Return Process
Once the order is received at our warehouses, the products undergo a quality check:
- If the return meets the conditions mentioned above, the cost of the products will be refunded to you.
The refund will be issued using the same payment method used for the original purchase.
- If the return incurs handling costs (such as the re-packaging or re-labeling mentioned earlier), Nobodinoz reserves the right to deduct €15 from the total refund amount.
If the return does not meet the stated conditions, Nobodinoz reserves the right not to refund the cost of the products.
Nobodinoz always seeks to avoid additional transport runs in the interest of sustainability and to minimize the carbon footprint of our shipments. Therefore, the customer is responsible for return shipping costs.
We receive a large volume of shipments from across Europe at our logistics center daily; all returned products must go through a receiving and quality control process.
Consequently, the timeframe for the refund to be processed begins once this procedure is complete; depending on the specific case, this may take up to 30 days.
Please manage your return via our contact form.
Damaged Products
At Nobodinoz, delivering top-quality products is part of our brand DNA.
Our items are created using the best production methods to ensure the highest possible quality and undergo rigorous, comprehensive inspections.
However, during transit—or on rare occasions—a product may arrive damaged or defective.
In such cases, please contact our customer service team within 24 hours of receiving your order by using our contact form and submitting a description of the damage along with photos (showing the packaging, label, and product).
Our team will assess the damage and propose the best solution, such as replacing the damaged product or a specific part of the affected item. In this instance, Nobodinoz covers the cost of returning the damaged item to our logistics center.
Please open your package carefully, as Nobodinoz is not liable for any damage caused by improper opening of the boxes.
Color variations
At Nobodinoz, the process of dyeing the organic cotton threads used to make our products takes place entirely in our Barcelona workshops, without the use of any environmentally harmful substances.
Consequently, slight color variations between production batches may occur—a characteristic inherent to this cotton thread preparation process.
We at Nobodinoz strive to ensure that our product photos are as true to reality as possible, so that the item you purchase is identical (or nearly so) to what you saw on the website.
